Estella is looking for top talent, paying 25% above your current salary. Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.
Minimum Qualifications
- Minimum 5 years’ experience in a multi-faced, high-volume restaurant, venue, and/or equivalent relevant experience
- Exceptional hospitality skills
- Proven leadership skills and commitment to operational excellence
- Strong analytical and data skills
- Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
- Exceptional communication and interpersonal skills both written and verbal
- Functional knowledge of health department and related regulations
- Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 pounds
- Able and willing to work flexible schedule including days, nights, weekends, and holidays
Overview of Responsibilities
- Manage day to day restaurant and/or floor operations and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
- Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
- Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
- Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
- Prepare scheduling on a weekly basis
- Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
- Resolve guest concerns and complaints with exemplary level of hospitality
- Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
- Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
- Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
- Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
- Maintain & update contact lists, VIP, and public event guest lists
- Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
- Demonstrate excellent interpersonal and communication skills with service teams and management.
- Other duties, initiatives, and tasks as per business need
