Offering panoramic views of the Boston Harbor and skyline, Hook + Line is a seafood centric, champagne drenched gathering place in the Seaport. Hook + Line is high octane and high energy, with an all-day marketplace, expansive restaurant and menu driven by fresh catch, vendor partnerships and high-end whimsy reflected through food.
Scope & General Purpose: As a Server, you will provide signature Hook + Line Hospitality and guide overall guest experiences from start to finish.
Servers are committed to the following job components, designed to create a meaningful, growth-oriented position:
- Recognize that Hook + Line success is centered around working with all team members, with varying skill sets and experience levels
- Cultivate meaningful relationships with the management team, staff and Hook + Line guests that express a commitment to Hook + Line’s identity, growth, and guest experience
- Demonstrate comprehensive knowledge of and passion for hospitality, food and beverage, and Hook + Line as an identity
- Assist in organizing and executing flawless in-house events including communication about event staffing, event planning, and event menus.
- Provide exceptional guest service while maintaining Hook + Line brand standards
Schedule: Full Time, varying schedule, across Hook + Line’s business hours
Management Structure: Reports to General Manager, and all Hook + Line Managers
FLSA Status: Non-Exempt, Hourly
Core Server Responsibilities:
- Demonstrate positivity, enthusiasm, and energy for hospitality, through time with guests and staff
- Seek meaningful connections with guests to ensure repeat business
- Accurately and efficiently take orders from guests and enter into the point-of-sale system
- Follow all steps of service, providing glassware, dishware, and utensils as necessary
- Support all aspects of front of house service including assisting with correct setup and breakdown before/after service, cleaning of the restaurant, equipment, furniture, and care of physical plant
- Demonstrate a thorough understanding of food menus, wines by the glass, beer, and cocktails
- Express a desire to continue learning our full food, wine, and beverage menus
- Complete all assigned opening and closing sidework and re-stocking as needed
- Communicate any guest food concerns or allergies with the kitchen, and any negative guest experiences or special requests to front of house management
- Understand and best represent the Hook + Line concept and brand, including culinary, beverage, and hospitality
- Follow all established food safety, alcohol service, health code, and cleanliness practices
- Support training of new staff
Physical Requirements:
- Ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs
- Able to grasp, reach overhead, push, lift, and carry up to 50 pounds
Job Requirements:
- Minimum 1 years’ experience working in hospitality required
- Ability to work well under pressure in a fast paced, ever changing team work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- Understanding of operational flow of venues and Hook + Line Steps of Service
- A willingness to learn, accept feedback, and continuously improve
- A positive, joyful, upbeat, and energetic attitude – demonstrating Hook + Line Hospitality
Hook + Line is an equal opportunity employer. All employment decisions are made without regard to race, color, age, sex, religion, gender, transgender status, gender identity or expression, national origin, disability, genetic information, or other protected characteristic as outlined by federal, state, or local laws.
