Alcove is a bustling neighborhood restaurant that highlights coastal New England cuisine. Nestled next to the Zakim Bridge and steps away from the TD Garden and North Station, they are entering their fifth year as a destination in the West End, with a beautiful four-season waterfront patio and an award-winning beverage program.
Scope & General Purpose: As a Service Manager, you will guide and shape the service, operations, and overall guest experience at Alcove Boston. The primary focuses of this role are team leadership with all FOH team members, team training, guest relations, and beverage education. Alcove managers work
collaboratively to drive daily sales and operations and activate the neighborhood community.
Service Managers are committed to the following job components, designed to create a meaningful, growth- oriented position:
- Recognize that Alcove success is centered around working with all team members, with varying skill sets and experience levels
- Cultivate meaningful relationships with the management team, staff, and Alcove guests that express a commitment to Alcove’s identity, growth, and guest experience
- Be a business-oriented leader, understanding that smart decision-making around training, purchasing, and scheduling impacts all elements of restaurant operations
- Exude passion for hospitality, restaurant operations, and Alcove as an identity
Schedule: Full-time varying schedule across Alcove’s business hours
Management Structure: Reports to the General Manager, AGM, and Owner, Tom Schlesinger-Guidelli
Core Management Responsibilities:
- Demonstrate positivity, enthusiasm, and energy for hospitality, through time with guests and staff
- Seek to make the restaurant as busy as possible, maximizing restaurant layout, reservation structure and overall calendar
- Display commitment to volume-oriented service with precise execution
- Develop initiatives to continually create repeat guests, as well as recover negative guest experiences
- Support all aspects of FOH operations including assisting with correct setup and breakdown before/after service, cleanliness and care of the restaurant, equipment, fixtures, and furniture
- Fulfill both restaurant opening and closing shifts as a Manager
- Utilize Management Log to communicate daily aspects of operations to full management team
- Respond efficiently and accurately to guest feedback, both positive and negative
- Understand and best represent the Alcove concept and brand, including culinary, beverage, and signature hospitality
- Consistently review operations to identify areas of growth & opportunities for improvement
- Follow all established food safety, alcohol service, health code, and cleanliness practices
- Participate in the private event program, overseeing the execution of events, both large and small
- Take on ordering/inventory needs for the restaurant, which could be paper goods, plateware and/or beverage products
- Other responsibilities as assigned
Service Manager Responsibilities:
- After an employee completes their Day 1 Onboarding, coordinate and schedule training
- Provide all relevant training materials to the new hire and outline training goals for each shift
- Coach existing staff/trainers to effectively train new employees, using Alcove training materials
- Assess new employees post-training to understand if training is complete and/or if more education and support is needed
- Identify new trainers and evaluate their ability to train using an assessment process
- Produce continuing education for all staff during briefings and other educational opportunities
- Follow all HR best practices connected to hiring, training, development, discipline, & termination
- Write weekly staff schedules as needed that match the volume needs of the restaurant and improve service operations, based on staff availability and trying to accommodate time-off/schedule requests
- Identify strong staff members who can be further developed and coordinate additional development
Job Requirements:
- Minimum 2 years’ experience working in hospitality
- Ability to work well under pressure in a fast-paced, ever-changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- A positive, joyful, upbeat, and energetic attitude – leading by example
Growth Trajectory:
- This position is being created with an ambitious growth path to General Manager and/or further operational growth
Alcove is an equal opportunity employer. All employment decisions are made without regard to race, color, age, sex, religion, gender, transgender status, gender identity or expression, national origin, disability, genetic information, or other protected characteristic as outlined by federal, state, or local laws.
