Restaurateur and 2018, 2019, 2020 & 2021 James Beard Finalist – Best Chef Northeast, Tiffani Faison, and her Boston-based restaurant group, Big Heart Hospitality, has opened a new restaurant Tenderoni’s in the former Tiger Mama space in Boston’s Fenway neighborhood. Opened November 2022, Tenderoni’s Fenway is an Italian-American-ish concept that places fun and delicious at the forefront of the guest’s experience with a wildly entertaining and raucous atmosphere.
The AGM will assist the GM with day-to-say service operations of the restaurant, setting and maintaining all service standards through staff development and retention. They will be responsible for continually defining and refining service. The AGM will help manage the floor during service, lead and guide their FOH team and perform a variety of administrative duties.
Responsibilities:
- Assist with the hiring, training and development of FOH hourly team, including:
- Managing the floor – maintaining proper flow of service at the door and teaching/guiding front staff similarly
- Ability to clearly see the physical restaurant environment and maintain an impeccably clean space; teach and instill that in all FOH team members
- Guide, champion and empower the FOH staff to be advocates for their guests at every turn
- Understand and maintain the need to create and work in true partnership with the Chef, BOH managers and team members, fostering an environment of family
- Leading a team that feels seen, respected, and valued
Necessary Skills:
- 2+ years of restaurant management experience preferred
- Strong leadership skills
- Exceptional service skills, food and beverage knowledge required
- Proven ability to effectively manage and mentor employees
- Proficient in restaurant POS, reservation systems, Microsoft Office strongly recommended
- High volume, fast-paced, high profile restaurant experience preferred
- Ability to think on your feet and make informed and mature decisions
- Detail oriented
- Love of great food and beverage
We value fun, inclusive and a collaborative environment. We work together to maintain a company where each member is invited and encouraged to be the best version of themselves. We work hard, hold our guests and each other in high regard and love what we do. We are hospitality professionals with a giant heart and a shared sense of common purpose. We offer a competitive salary along with Health, Dental and Vision insurance for our full-time employees.
