The Backserver is responsible for crafting exceptional guest experiences and memories as well as maintaining the JF standards of service within the F&B outlet.

KEY KNOWLEDGE, SKILLS, ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Basic cocktail, wine, and spirit knowledge
• Sound judgment and knowledge of operations, as well as good menu knowledge.
• Great customer service, interpersonal, written, and verbal communication skills.
• Experience in a fast-paced, high volume environment and ability to multi-task and work under pressure while still being detail oriented and personable.
• Good organizational skills, as well as strong attention to detail.
• Ability to read, write and speak fluent English.

KEY RESPONSIBILITIES:

• Maintain Forbes and Brand Standards for service
• Active engagement and ownership in continuing education and development of the craft and elements of hospitality
• Increase sales by ensuring guest satisfaction and prompt problem resolution
• Station Maintenance
  • Ensure station is set in accordance to the company and DOH standards
  • Ensure station is fully stocked and ready for service
  • Ensure station cleanliness is maintained continuously before, during, and after service
• Table Maintenance
  • Ensure tables are set appropriately for the courses
  • Ensure tables are clear of any used/empty dishware, silverware, glassware
  • Ensure water levels are maintained for all guests
  • Assist server in timings of courses
• Compliance with OSHA, local health and safety codes, as well as Company safety and security policies
• Provide attentiveness and excellent service to VIP guests.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the business:

• Participate as a team player with other key team members including taking tables, participating in on-site and off-site events, and creative contribution.
• Additional duties as necessary and assigned

PHYSICAL DEMANDS:

While performing these job duties, the employee is regularly required to see, talk, hear, and reach. The employee is regularly required to sit, walk, and stand for long periods of time. The employee is required to use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation. The employee is also required to lift and carry up to 50 pounds, bend, squat, kneel, and reach above shoulder level. The employee may be required to travel to other floors using stairs multiple times during shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position and does not contain all of the essential requirements and functions of the position. Employees will be required to perform any other job-related duties assigned by their supervisor. This job description does not include all the duties that may be assigned to the employee and it may be revised from time to time with or without notice.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Department Head. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The employee will actively follow Company policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

John Fraser Restaurants is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.