Server – GRANA
GRANA is set in the former Federal Reserve Bank’s grand hall. Glamour meets worn-in authenticity at the new classic restaurant, with Italian family-style meals and an inviting atmosphere. GRANA’s original soaring ceilings, ornate moldings and fixtures, lush velvet furniture and world-class art collection make it the most perfectly-imperfect setting for an approachable and shareable menu of authentic Italian dishes created to inspire long conversations, festive celebrations and years of return visits.
Key Responsibilities:
- Greet guests in an efficient and friendly manner/explain specials/answer questions/take orders.
- Serve food and beverages per established procedures.
- Upsell additional items (appetizers, desserts, beverages) to all guests.
- Respond appropriately to guest requests; report complaints to manager.
- Assist bussers as needed (setting/clearing tables).
- Provide maximum levels of guest service while maintaining Brand and Forbes standards.
- Maintain cleanliness of work area.
- Attend training sessions as determined by supervisor.
- Assist bartender, busser and bar back as needed.
- Complete assigned side work.
- Additional duties not mentioned above may also be requested by supervisor.
Qualifications:
- Prior F&B experience required; knowledge of beverage and food service.
- Make minor decisions requiring limited judgment, i.e. task sequencing.
- Ability to remain composed & professional, especially when working with high volume under pressure
- Attend departmental meetings and trainings as necessary.
- Must become TIPS and ServSafe certified if not already.
- Ability to communicate clearly in English (read, write & speak).
- Ability to prioritize tasks in a busy restaurant environment while maintaining service standards.
- Ability to be a team player.
- Qualified candidates hired full-time will be eligible for hotel benefits
For more information about GRANA & The Langham, Boston, please visit our website.
