Drive unit-level growth across all revenue streams in the most economical manner while maintaining the Jazz Urbane Cafe brand identity. Maintain a steady finger on the pulse of management productivity; understand how each member nurtures the relationship of communication between the team and our guests.

Provide guidance to management in driving big picture progress, encouraging them to maintain a fresh perspective on the business model each day and challenging what’s known as business as usual. Instill a company culture that drives programming, events and operations beyond status quo, all the while maintaining healthy interactions between departments to keep morale high.

Provide mature leadership; fostering collaborations and communication across all management departments to ensure all are in harmony and have a healthy team mentality.

Activate new and repeat successful initiatives across the organization as needed. Drive our brand and marketing initiatives across all management departments. Strive for positive profit margins in all areas of the P&L. Strive to provoke constant communication through the chain of command without hesitation to lean on the executive management team for input.

Experience and Qualifications:

• Two years of previous General Manager experience
• Possesses excellent interpersonal, organizational and communication skills
• Service oriented with excellent gust service skills
• Requires schedule flexibility which will include nights, weekends, and holidays
• Must present a neat, professional, and polished appearance
• A solid background in the food and beverage industry with the ability to handle high-stress situations calmly and efficiently

Overview of Responsibilities:
The following represents an overview of the GM’s duties; it is not exhaustive.

• Routine review of staffing pars as they relate to upcoming events, reservations, and ticket counts to ensure staffing pars meet those of our brand standard
• Embodies the company’s values of Excellence, Integrity, Hard Work, and Family Values ensuring a work environment based upon hospitality and service excellence
• Ensures that employees have required certification
• Oversee ownership of all operating spaces to press upon proper personnel and materials in place prior to service to ensure the best guest experience
• Maintains daily, weekly, and monthly par levels
• Performing administrative tasks such as scheduling, payroll and record-keeping
• Weekly reviews of future business with operational department heads to devise plans for execution at least 10 days out of the date of any event
• Maintain wages that meet industry standards at the unit and market level
• Present departmental duties in a clear and concise manner with the goal toward our best selling opportunities
• Initiate daily dialogue with service management to discuss service as it relates to policies and protocols; make sure the local market adheres to company practices and presents amendments as needed for operational needs
• Drive brand development within the local community
• Maintaining a good relationship with vendors and choosing reliable suppliers
• Foster ways to implement new selling incentives for all departments
• Review payroll, inventory, and equipment usage including relevant plant maintenance needed with a plan for investments on any updates or repairs
• Promote frequent staff training to review all product descriptions and scripts as well as any other ways to ensure our team is in tune with our brand and products and are able to offer proper representations of our goods to our guests
• Lead departments on ticket, menu, event and merchandise pricing to ensure they meet company guidelines and or are priced appropriately for the market
• Coordinate proper staff training of all new products prior to a release to the public.
• Work with the Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manor
• Approve equipment maintenance proposals or upgrades to equipment that promote positive growth for all operations
• Operate in full compliance on areas of health and fire and maintain routine maintenances of equipment
• Oversee facility cleaning schedule with daily spot checks
• Lead local departments through menus changes with final signoffs before print and staff training
• Conduct informal “weekly meetings” with each service manager to discuss observations of their interactions with our guests and employees
• Conduct annual performance reviews and mid-year “check-ins” with all staff
• Oversee or directly handle any guest related issues through email, phone and in person in a timely manner
• Assist concert management with communication between Artist Management and our team members
• Working with event operations to approve floor plans and layouts, ensure complete event information is in a B.E.O. format
• Provide guidance over marketing on promotional materials, internal marketing collateral as well as budgetary approval for all marketing
• Manage marketing focus and promotions making sure the focus for promotions over revenue streams success
• Collaborate with Managers on visual spot checks of petty cash ledger, POS credit card processing, the voids and comps report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting
• Reviews and approve department payroll
• Monitor management training to ensure a smooth transition into the team
• Sign off on all new hire offer letters, specific payroll terms, date of hire, and scheduling needs as well as all information pertaining to the date of hire and benefits related to the role
• Manage the content on the EOD to ensure it is a nightly financial snapshot of POS sales, ticket counts, event overviews, low service materials, POS issues, and maintenance issues
• Manage the local HR duties with the HR Department
• Ensures all staff knows about any policy updates or new HR protocols
• Handle all accident and incident reports, complete Worker’s Comp claims, handle employee payroll and HR issues, keep up with / post all employment laws and regulations
• Maintain current insurance policies, permits and licenses
• Keep up with maintenance issues

Acknowledgement:
The above list of specific duties is considered to be essential functions of this position. This list is not exhaustive, is subject to change, and you are expected to assume any and all duties assigned by management whether or not they are listed here.

An effort has been made to thoroughly describe the customary manner in which this job is performed; however, reasonable accommodations will be made for qualified individuals with disabilities who may not be able to perform the job in the manner indicated. You should contact your supervisor to request a reasonable accommodation.

Decisions and criteria governing the employment relationship with all employees at Jazz Urbane Cafe are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.