Well-established, award-winning restaurant is seeking a full time manager who is responsible for leading nightly front-of-house service, maintaining the highest standards of hospitality, and ensuring seamless communication between the dining room, bar, and kitchen. This role is hands-on and floor-driven, with a focus on guest experience, team leadership, and operational excellence. Our managers are a key culture carrier for the restaurant and play an active role in coaching, accountability, and performance development, while growing into expanded responsibilities over time.

Core Responsibilities

Service Leadership

• Lead and manage dinner service on the floor, five nights per week
• Act as the primary point of contact for guest experience and service recovery
• Maintain hospitality standards, pacing, and attention to detail
• Partner closely with the kitchen to ensure seamless communication and execution

Team Management & Development

• Supervise servers, bartenders, support staff, and hosts during service
• Train and onboard new front-of-house team members
• Educate staff on service standards, menu knowledge, hospitality philosophy, and systems
• Provide real-time coaching, feedback, and accountability
• Take on increased leadership responsibilities as comfort and proficiency in the role grow

Operations

• Oversee daily service setup, shift transitions, and closing procedures
• Ensure cleanliness, organization, and readiness of all FOH spaces
• Support scheduling needs and staffing coverage as directed by leadership
• Monitor service flow, table management, and reservation pacing

Systems & Tools

• Utilize Toast for POS operations, reporting, and service execution
• Manage reservations, pacing, and guest notes using OpenTable
• Use Adobe tools when needed for service documents, menus, and internal materials
• Maintain accuracy and organization across all service-related platforms

Guest Experience

• Build relationships with regulars and VIP guests
• Anticipate and resolve guest concerns quickly and thoughtfully
• Uphold brand standards for hospitality, tone, and professionalism
• Communication & Leadership Alignment
• Communicate service notes, challenges, and wins in real time
• Participate in management meetings and leadership initiatives
• Collaborate with leadership on systems that improve service, efficiency, and sales

Business & Performance Support

• Support initiatives to drive sales and improve guest retention
• Maintain awareness of key restaurant metrics including labor, pacing, and service quality
• Assist in implementing promotions, events, and special programming

Qualifications

• 2–5+ years of restaurant leadership or senior service experience
• Comfortability with staff supervision and guidance
• Strong floor presence and ability to lead in a fast-paced environment
• Experience with Toast, OpenTable, and restaurant service systems preferred
• Exceptional communication and guest-relation skills
• Deep respect for hospitality, teamwork, and restaurant culture
• Ability to stay calm, organized, and solution-oriented during high-volume service
• Passion for food, wine, and upscale dining culture preferred

Schedule & Expectations

• Floor-based role with a minimum of five service shifts per week
• Nights, weekends, and holidays required
• Hands-on leadership style expected; this is not an office-based role

Growth Path

• Opportunity to expand scope and responsibility over time based on performance and leadership development
• Increasing involvement in training, systems, guest strategy, and cross-restaurant initiatives

What Success Looks Like

• Consistent, high-level guest experience
• Strong, well-trained and educated service team
• Clear communication with leadership
• A dining room that reflects the energy, standards, and hospitality the restaurant is known for.

Apply via the email address provided below.