Vincent’s – Host

As the first (and last) point of contact, Vincent’s hosts are friendly and warm, yet professional and exacting. The candidate is a well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Vincent’s standards and values.

Responsibilities and Expectations:

  • Greet all guests entering the restaurant and thank all guests leaving the restaurant
  • Manage reservation system
  • Ensure reservations are prioritized and seated in a timely manner
  • Strive to accommodate walk-in guests whenever possible
  • Clearly and politely communicate with guests when delays and/or waits occur
  • Maintain an organized floor by quickly and efficiently seating guests according to company standards
  • Understand and operate the reservation/seating system
  • Maintain professional and warm guest communications – inside the restaurant or via phone
  • Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
  • Communicate respectfully and clearly with service team and management
  • Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
  • Engage management for any guest issue or complaint
  • Maintain cleanliness and organization at the host stand and front door area
  • Additional service and/or operational tasks as determined by manager
  • Adhere to grooming and dress code standards
  • Assist teammates to anticipate all other FOH needs

Skills and Requirements:

  • A willingness to learn and get your hands dirty
  • Strong communication skills to build trusting relationships with peers and guests
  • A sense of urgency and strong work ethic to coordinate table management with the cycles of service for guests.
  • The ability to stay positive and calm under pressure; Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • A strong work ethic and a desire to learn and grow; Receptive to constructive criticism and performance feedback
  • Warm, compassionate, and team-focused approach
  • A basic understanding of cooking, wine, beer, spirits, and cocktails
  • Previous on-the-job experience in a Front of House or Back of House role; Able to work in a standing/walking position for long periods of time
  • Previous experience with online reservation systems such as Open Table or Reserve
  • Commitment: Six month commitment
  • Education: High school or comparable
  • Working Conditions: The host should also expect to work mostly at night and at times outdoors or by the door in inclement weather.

Physical Demands:

  • The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 25 pounds, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Expected On-Call Shifts:

  • No
  • Start time may be adjusted for special events. End time may be adjusted for business decline/volume.

Benefits Included:

  • Health, Dental, and Voluntary Benefits Package available after 90 days for full time employees (25+ hrs/wk)
  • Flexible Spending Options (health care, dependent care, transit & parking)
  • Simple IRA + up to 3% Company Match: Invest in your retirement while lowering your taxable income
  • Dining Programs: Enjoy up to a 50% discount at all restaurant locations, + Perks at Work: An employee discount program for services and products.
  • Discounted Gym Membership: Located on the One Kendall Square campus
  • Generous Employee Referral Program
  • Career Mentorship and Growth Potential

About Vincent’s

Vincent’s is a modern American restaurant in Cambridge, Mass.

Vincent’s Corner Grocery began as a pop-up at Café du Pays in May of 2020. Café du Pays opened in summer of 2017 to critical acclaim, serving hearty French-Canadian and French-inspired food and thoughtfully curated drinks menus. Our professional yet casual, informed and unimposing style of service contributed to our recognition as Best New Restaurant of 2017 in Boston Magazine and by the editors of Eater Boston. We grew as a restaurant retaining much of our original staff until our COVID-19 induced closure on March 15th of 2020. We reopened weeks later as Vincent’s, offering fresh vegetables, pantry staples, and prepared foods for our neighbors. Through 2020 and early 2021, we evolved from groceries and provisions, to more prepared food, and finally in May of 2021 opened as a full service restaurant.

About BDHG

We are committed to providing the best possible work environment and exemplary work practices for our employees. Daily, we work to nurture an inclusive workplace where all staff feel included, respected, and valued. We offer competitive wages as well as a meaningful benefits package, and we continue to make strides towards evolving our business practices to address some of the intrinsic injustices in the tipped model of the hospitality industry.

The Duties Of This Position May Change From Time To Time

Big Dipper Hospitality Group (BDHG) reserves the right to add or delete duties and responsibilities at the discretion of BDHG or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

BDHG Is Proud To Be An Equal Opportunity Employer

It is our policy to provide equal employment opportunities to all qualified applicants and employees. We do not discriminate against applicants or employees in regard to actual or perceived race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Type: Part-time

Pay: $16.00 – $20.00 per hour

Benefits:

  • Employee discount
  • Health insurance

Physical setting:

  • Upscale casual restaurant

Shift:

  • 4 hour shift
  • Evening shift

Weekly day range:

  • Every weekend
  • Weekend availability

Ability to commute/relocate:

  • Cambridge, MA 02141: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Employment Type(s): Full Time

Show me how to apply

How to apply

Click to Apply Online

Related Jobs