The Winsor House – Assistant General Manager

Island Creek Oysters (ICO), headquartered in Duxbury, MA, is a mission-based brand engaged in promoting the development of aquaculture’s role in our food systems—locally and globally. Quite simply, we grow thriving coastal communities. Through innovation and education, we create opportunities to connect people with boundary-pushing seafood products. We live by our core values. We work hard and have fun doing it. We believe in what we do. We say thank you. We don’t take ourselves too seriously. We aspire to make Duxbury proud in all we do. And we hold true to the idea that everybody wins when we live and breathe these values each and every day. With a focus on growth, there has never been a better time to join Island Creek Oysters and be extraordinary with us!

Island Creek Oysters is a multi-platform farm-to-table business. At its core, it is a group of people who love oysters. It is a small group of talented, and highly motivated individuals who come to work every day excited to shape the destiny of a growing business. In just a short time, Island Creek has grown into a thriving direct-to-chef business, e-commerce platform, a catering division, restaurant and two brick-and-mortar raw bars in Maine and Massachusetts.

The Assistant General Manager, The Winsor House, reports directly to the General Manager, The Winsor House.

The Winsor House is an exciting restaurant furthering the Island Creek guest experience and community growth at our farm and HQ on the Duxbury waterfront. This restaurant team works with world-class seafood, local purveyors and the ICO team to create a one of a kind restaurant. This role requires high level, organizational skills, the ability to juggle a wide variety of tasks/projects, and the ability to not only be an effective manager but a team leader.

The Role:

  • Oversee daily FOH operations across The Winsor House, in partnership with the management team
  • Advocate for truly great guest experiences, as reflective of the ICO product and mission
  • Be a compelling leader, fostering a positive and collaborative work environment
  • Work with GMs to hire team, setting goals and expectations for 2022 / 2023 season and beyond
  • Participate and lead in all management responsibilities to include staff scheduling, training, coaching, discipline, ordering & inventory, guest relations and care of the restaurant space.
  • Coordinate and oversee all details and communication regarding large party reservations and Winsor House private events.
  • Lead product education initiatives on a daily basis and with thought to continual staff development and education
  • Explore both quick and easy product education as well as longer format content
  • Oversee staff daily, planning in-times, breaks & departures for staff members
  • Manage labor costs, making smart decisions daily, with attention to sales and business level
  • Field customer concerns in service and digitally, creating a dialogue when possible and further supporting guest relations and the creation of regulars
  • Work collaboratively with General Managers & ICO for the global good
  • Complete other responsibilities and duties as assigned

Lastly, we believe in personal and professional growth at Island Creek. Change and agility are parts of everyday life here. Every position is fluid and we believe the right  person can grow to do amazing things. Yearly and quarterly reviews will help guide this process.

Pros Only currently encompasses the Raw Bar, the Shop and with excitement, the Winsor House, open for its first summer season.

REQUIREMENTS:

  • Strong interpersonal skills
  • Intuitive hospitality
  • Ability to anticipate guest needs
  • Ability to effectively manage a team of personnel
  • Ability to train staff to hit points of service consistent with ICO brand and Pros Only
  • Comfortable working alone/ large degree of autonomy
  • Strategic thinking and creative problem-solving skills
  • Strong written and verbal communication skills
  • A willingness to do whatever it takes to accomplish the job at hand
  • Highest level attention to detail/ organizational skills
  • Ability to build meaningful and effective relationships from a satellite location
  • Ability to prioritize/manage a variety of different tasks
  • A good representative of Island Creek
  • Cheery and upbeat personality!
  • Ability to adapt to change
  • Drive and ambition

Must be comfortable standing/walking for 8 hours; and be able to bend, push, pull and/or lift 30 lbs.

**Island Creek is an equal opportunity employer. We do not discriminate on the basis of anything other than your ability to be the best possible performer in the role outlined above and to be a positive addition to our personality-filled team.

Employment Type(s): Full Time
Base Pay: $65,000/year

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How to apply

Email: jobs@islandcreekoysters.com

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