The Lexington & Geppetto – Service Manager

A sense of fun, always to be had. A staple of the Cambridge culinary scene since 2012, The Puritan Group is located in Cambridge. Led by Chef/Owner, Will Gilson, our team brings an award-winning mix of culinary and beverage acumen that affords our guests the opportunity to enjoy high-quality, thoughtfully prepared food, local and exotic beers, and wines from independent winemakers worldwide. Our space is casual and cozy. Our staff is down to earth. Our service is lively. We aim to share our excitement about our food and wine. Our guests and their friends should feel comfortable in our friendly, warm environment.

The Opportunity

The Service Manager is responsible for supporting the Chef, General Manager, and managing the FOH teams to ensure excellent service and hospitality, financial success, compliance with company policies, as well as team safety and well-being. We are both an established and growing company, looking to add strong leaders to our management team.

The Role

  • Actively cultivate and maintain strong, caring relationships with guests, vendors, staff, and neighboring businesses
  • Ensure that all The Lexington policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
  • Guide guests through the food and beverage menu, ensuring all The Lexington steps of service are performed
  • Maintain and update knowledge of The Lexington food and beverage menus to educate FOH teams and guests
  • Be the first point of contact for event inquiries, following through on booking,communications, and creating food and beverage menus
  • Assist with events, scheduling staff, and serving as the host
  • Open and close the restaurant
  • Control inventory for restaurant operation supplies
  • Act as a role model for all FOH teams and continue to coach, mentor, and guide the FOH teams
  • Acts as a cultural and brand ambassador for Puritan & Company as well
  • Build and maintain a high-performance team and be involved with the hiring process.
  • Responsible for building the FOH teams schedules
  • Ensure that the FOH teams are completely trained and knowledgeable in all aspects of service
  • Promote continuing education to the existing staff, and plan opportunities for continued education
  • Actively strive to ensure that The Lexington remains compliant with all local, state, and federal employment laws and Department of Health standards
  • Perform various financial activities, such as cash handling, tip pool entry, and payroll

Requirements:

  • At least 2-5 years of restaurant management experience in an ‘upscale’ restaurant
  • Bachelor’s Degree, Certification in Hospitality, or relevant experience gained from time on the job
  • Fluent in both written and spoken English
  • Ability to stand for extended periods of time
  • Ability to reach, bend, stoop and frequently lift up to 50+ pounds
  • Ability to work nights, weekends, holidays, and variable schedule per the needs of the business

The Puritan Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation Details
Compensation: Salary ($50,000.00 – $65,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Paid Time Off, Potential Bonuses, Dining Discounts

Employment Type(s): Full Time

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How to apply

Email: steve@thelexingtoncx.com

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