The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be leading a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of Room Service Departments, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Prepare daily/weekly payroll and schedule for the Room Service department.
- Schedule and conduct monthly departmental meetings.
- Ensure maximum levels of guest service while maintaining Langham standards.
- Maintain Langham and Massachusetts Health Department standards for sanitation of all food and beverage production areas, including equipment.
- Act as lead trainer for all Room Service related procedures – motivate and coach.
- Interview and train new colleagues; conduct annual performance reviews for Room Service colleagues.
- Participate in development of food and beverage menu items.
- Handle guest requests/concerns.
- Communicate with all departments and managers on food service related issues.
- Additional duties not mentioned above may also be requested by supervisor.
Qualifications:
- Bachelor’s degree in Hospitality (preferred), minimum 1 year of experience in food & beverage management in a 4-5 star hotel.
- Make general decisions in the absence of specific directions, e.g. prioritizing workload
- Perform activities requiring sustained concentration, e.g. designing, planning work.
- Food Safety: Abide by food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food prep and delivery activities.
- Experience with and strong understanding of POS systems.
- TIPS Certificate preferred
- Use written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.
- Use verbal auditory sources of information, e.g. interviews, group meetings.
- Use non-verbal auditory sources of information, e.g. alarms.
- Stand; Reach; Grasp; Lift/Carry up to 30lbs.; Walk; Kneel; Squat/Bend; Push/Pull
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
To apply, please send your resume to the email provided below.
