The Langham, Boston – Room Service Order Taker

Formerly the Federal Reserve Bank of Boston, The Langham offers a unique blend of historic charm and new American classic sophistication. Perfectly situated in the heart of the city, a stay at The Langham, Boston is a memorable experience unlike any other.

Key Responsibilities:

  • Respond to HotSos requests in a promptly manner.
  • Perform ordering of daily VIP Amenities and check with Front Office and Sales Departments to ensure delivery in an efficient and timely manner.
  • Respond to all guest inquiries in a helpful, professional, and timely manner.
  • Input all daily micros’ information and complete Room Service revenue paperwork.
  • Answer phone and take orders following Langham Hotels and Forbes Standards.
  • Be familiar with Hotel facilities and services including Restaurant and Banquets’ upcoming events to answer guest questions.
  • Work closely with Front Office and Housekeeping departments to ensure maximum guest satisfaction for deliveries.
  • Setup Room Service trays and tables for orders as needed.
  • Understanding of emergency procedures for both the department and the Hotel.
  • Maintain the tidiness of the Room Service office and replenish stationary and any other collateral items.
  • Check General Storeroom Requisition with server to follow par levels.
  • Check and maintain H.A.C.C.P. Log
  • Maximize daily average Room Service check through effective recommendations and up-selling.


  • Use oral communication to perform work answering telephone calls and guest questions
  • Digital dexterity, e.g. using computer keyboard, Micros POS system, and HotSOS.
  • Make general decisions in the absence of specific directions, e.g. prioritizing workload, adjusting quote times, and requesting manager assistance
  • Perform activities requiring sustained concentration and multitasking
  • Previous experience in luxury five-star standards a plus
  • Qualified candidates hired full-time will be eligible for full hotel benefits

For more information about The Langham, Boston, please visit their website.

Employment Type(s): Full Time
Base Pay: $27+/hour

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