The Langham Boston – Private Kitchen Order Taker

Formerly the Federal Reserve Bank of Boston, The Langham offers a unique blend of historic charm and new American classic sophistication. Perfectly situated in the heart of the city, a stay at The Langham, Boston is a memorable experience unlike any other.

Key Responsibilities:
• Customer Satisfaction. Ensure guests are meeting satisfaction goals.
• Respond to HotSos requests in a promptly manner.
• Perform ordering of daily VIP Amenities and check with Front Office and Sales Departments to ensure delivery in an efficient and timely manner.
• Respond to all guest inquiries in a helpful, professional, and timely manner.
• Input all daily micros’ information and complete Private Kitchen revenue paperwork.
• Answer phone and take orders following Langham Hotels and Forbes Standards.
• Be familiar with Hotel facilities and services including Restaurant and Banquets’ upcoming events.
• Work closely with Front Office and Housekeeping departments to ensure maximum guest satisfaction.
• Setup Private Kitchen trays and tables for orders as needed.
• Understanding of emergency procedures of Private Kitchen and Hotel.
• Maintain the tidiness of the Private Kitchen office and replenish stationary and any other collateral items.
• Check General Storeroom Requisition with server to follow par levels.
• Check and maintain H.A.C.C.P. Log
• Maximize daily average Private Kitchen check through effective selling and up-selling.

Qualifications:
• Use oral communication to perform work, e.g. answer telephone, and receive visitors.
• Digital dexterity, e.g. using computer keyboard, Micros POS system, and HotSOS.
• Make general decisions in the absence of specific directions, e.g. prioritizing workload, adjusting quote times, and requesting manager assistance
• Perform activities requiring sustained concentration, e.g. designing, planning work
• Previous experience in luxury five star standards a plus
• Previous experience in working with international colleagues and guests

For more information about The Langham, Boston, visit their website.

Apply via the email address provided below.

Show me how to apply

How to apply

Email: tlbos.recruitment@langhamhotels.com

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