The Langham Boston – Private Kitchen Order Taker

Formerly the Federal Reserve Bank of Boston, The Langham offers a unique blend of historic charm and new American classic sophistication. Perfectly situated in the heart of the city, a stay at The Langham, Boston is a memorable experience unlike any other.

Key Responsibilities:
• Customer Satisfaction. Ensure guests are meeting satisfaction goals.
• Respond to HotSos requests in a promptly manner.
• Perform ordering of daily VIP Amenities and check with Front Office and Sales Departments to ensure delivery in an efficient and timely manner.
• Respond to all guest inquiries in a helpful, professional, and timely manner.
• Input all daily micros’ information and complete Private Kitchen revenue paperwork.
• Answer phone and take orders following Langham Hotels and Forbes Standards.
• Be familiar with Hotel facilities and services including Restaurant and Banquets’ upcoming events.
• Work closely with Front Office and Housekeeping departments to ensure maximum guest satisfaction.
• Setup Private Kitchen trays and tables for orders as needed.
• Understanding of emergency procedures of Private Kitchen and Hotel.
• Maintain the tidiness of the Private Kitchen office and replenish stationary and any other collateral items.
• Check General Storeroom Requisition with server to follow par levels.
• Check and maintain H.A.C.C.P. Log
• Maximize daily average Private Kitchen check through effective selling and up-selling.

• Use oral communication to perform work, e.g. answer telephone, and receive visitors.
• Digital dexterity, e.g. using computer keyboard, Micros POS system, and HotSOS.
• Make general decisions in the absence of specific directions, e.g. prioritizing workload, adjusting quote times, and requesting manager assistance
• Perform activities requiring sustained concentration, e.g. designing, planning work
• Previous experience in luxury five star standards a plus
• Previous experience in working with international colleagues and guests

For more information about The Langham, Boston, visit their website.

Apply via the email address provided below.

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