Tatte Bakery & Cafe – Assistant General Manager

The Assistant General Manager (AGM) is the face of Tatte within their communities and to their guests. The AGM supports all facets of café operations dedicated to delivering a warm, authentic and inspiring environment for both guests and team members, to thoughtful leadership and to overall restaurant performance. AGMs will work side by side with the FOH team and in partnership with Savory team to drive total four walls quality, standards and performance. AGMs are passionate about delivering on the smallest details to uphold and grow the Tatte brand. Successful AGMs at Tatte are strong people developers, teachers and performance managers, have high personal standards, hold an owner operator mentality, and are warm, authentic and genuine.

Summary of Responsibilities (include, without limitation):

  • Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly
  • Models authentic, warm guest experience and instills great service in team
  • Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
  • Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members by giving timely, honest and ongoing coaching and feedback and supporting the GM in one on ones and performance appraisals
  • Possesses capability to lead and navigate hard conversations and has experience maturely terminating team members who demonstrate inability to adhere to company policy or job duties
  • Continuously upholds Tatte brand and visual standards across all parts of the business, inclusive of maintaining product and display standards, environmental cleanliness and organization, and atmosphere specs
  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Ensures Food Safety at the café level, adhering to all food safe processes and standards and driving immediate resolution to any deviation from standard
  • Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information
  • Contributes to food, labor and controllable costs that are consistently within company guardrails
  • Helps GM to own café administrative requirements including sales forecasting, scheduling, deployment, inventory, cash handling, purchasing/ordering, setting production/pars, and safety, sanitation and environmental audits to ensure accurate and timely reporting of operational and financial results

Working Conditions / Essential Functions

  • Ability to work a flexible schedule based on business needs (including days, evening hours, weekends, holidays & emergencies)
  • Able to work 10 hour shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Position Requirements:

  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail.
  • High integrity and professionalism
  • High School education or equivalent

Preferred Skills:

  • Minimum 2 years’ experience working as an AGM in a high-volume, full service and/or polished fast casual restaurant (highly preferred)
  • Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
  • Proficient in Microsoft Office including Word, Excel, Outlook
  • Previous experience working with UltiPro, Toast – POS System, CrunchTime/TeamworX
  • ServSafe, Allergen and ChokeSaver Certifications

Tatte offers:

  • Competitive pay (commensurate with experience and skills)
  • Quarterly bonus program
  • Paid vacation + paid sick time
  • Health + dental benefits for full-time team members
  • 401k benefits (with a vesting match)
  • Free Employee Assistant Program services
  • Free drinks and meals
  • Opportunities to learn, develop, and grow with them
  • And more!

Locations: Boston, Brookline, Cambridge, Newton, and Wellesley (in 2022)

Apply online via the email address or link provided below.

Show me how to apply

How to apply

Email: charlotte.petilla@tattebakery.com
Click to Apply Online

Related Jobs