Rowes Wharf Sea Grille – Seasonal Host/Hostess

Rowes Wharf Sea Grille is seeking a seasonal host/hostess!

POSITION PURPOSE:
This position is responsible for creating the first impression of the restaurant and aids in the supervision of the dinning room to ensure that the guest service standards upheld.
KEY RESPONSIBILITIES:

  • Greet and seat the guests with a warm welcome.
  • Maintain all necessary records (reservations, etc.), menus, and menu showcase.
  • Answer Restaurant phone according to specifications.
  • Maintain excellent personal hygiene and wear a perfect uniform at all times.
  • Complete all tasks assigned by the Restaurant Manager and Assistant Managers.
  • Handling Comments and Suggestions

POSITION REQUIREMENTS:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge, Skill and Ability

  • Must be able to communicate clearly with guests, customers, and supervisor and fellow employees.
  • Excellent organization and acute attention to detail
  • Familiarity with Open Table preferred
  • Physical requirements – ability to work for extended periods of time at a desk, or walking within the hotel operation, which will include lifting, pushing, pulling and/or carrying up to 20 pounds.
  • Familiarity and knowledge of all departments within the hotel.
  • Ability to manages conflict effectively and work diligently to obtain a mutually agreeable solution
  • Ability to consistently display courtesy, etiquette, warmth and enthusiasm on the phone and in person
  • Superior time management and task prioritization
  • Ability to handle multiple and changing priorities in professional manner
  • Willingness to assist co-workers and guests beyond normal job duties
  • Ability to handle multiple and changing priorities in professional manner
  • Willingness to assist co-workers and guests beyond normal job duties
  • Ability to follow Universal Standards, including Guest Etiquette, Employee Etiquette, Phone Etiquette, Service Etiquette, and Ownership
  • Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.
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