PAGU is currently seeking an experienced Service Manager to lead their service team.
This is a salaried position, $60,000+ depending on experience and ability, with health insurance, transportation/parking, wine stewarding, paid time off, and bonus structure.
What is PAGU?
PAGU is a Japanese tapas restaurant by James Beard Nominated Chef/Owner, Tracy Chang. Located in Cambridge’s innovation hub between Central Square and MIT, we serve lunch and dinner, including takeout and patio dining. The menu highlights local ingredients and celebrates the harmony of techniques and flavors of Japanese and Spanish cuisines. Inspired by our local excursions and travels around the world, we challenge ourselves to create feel-good homey food that speaks to the body and soul.
We are a group of loyal, hard-working, detail-oriented team players eager to serve our community. We are building a company that people love and are proud to work with. We are not just chefs; we are not just service professionals; we are collaborators, growing and improving together every day.
PAGU is an equal opportunity employer. Chef/Owner Tracy is fluent in Spanish, Mandarin, English, with mild language skills in French and Portuguese.
We ask ourselves:
How do we better care for our team? We are dedicated to building a PAGU family that shares core values of education, leadership, teamwork, empathy and passion for serving others. Just as we expect you to carry out your responsibilities, it is our collective duty to create a fun environment for everyone to learn, grow, and thrive together. We look forward to taking care of you with a competitive salary (depends on experience), health insurance, vacation mileage, and career growth opportunities.
The safety and well-being of our team and community is our top priority. We provide proper PPE and have made adjustments to keep each other safe.
How do we better care for our guests? Pagu is more than a restaurant. It is more than an experience. Like our mischievous and resilient pug friend Pearl, PAGU is a dynamic and transformative soul that pushes our friends and guests to live life fully, literally and physically. Through food and service, we aim to celebrate family, friends, innovation, and creativity.
How do we better care for our community? At Pagu, our community is at the forefront of everything we do. In response to Covid, Chef Tracy co-founded two non-profits prioritizing safety and well-being over profits: Off Their Plate and Project Restore Us. By joining team Pagu, you will be heavily involved in both the operations and continued growth of her non-profit work, where giving back to the essential worker communities is woven into the weekly responsibilities.
Best Restaurant Turned Grocer 2021 // Boston Magazine
Rising Star Chefs Game Changer // Star Chefs 2020
Basque Culinary World Prize Finalist 2020 // Basque Culinary World Prize
Best New Restaurants 2018 // Boston Magazine
Chef of the Year 2017 // Boston Globe
Best Ramen in Boston 2017 // Boston Magazine
As Service Manager, you will be responsible for:
- Training and education
- Daily team management and development
- Managing daily operations and expo
- Private dining room and events
- Aesthetics and ambiance
- Food and beverage knowledge including allergies
- Beverage menu development and maintenance
- Ensuring operational compliance
- Establishing and building guest relationships
- Managing guest communications
- Community building and outreach
- Developing strategies to achieve goals
- Website and online ordering management
- Revenue and cost management
- Managing team sales goals
- Google Suite
Visit us: 310 Mass. Ave., Cambridge, MA 02139
Get to us:
T: Central Square or Kendall Square
Bus: 1, 47, 77, 83, 91
To apply, send resumes to the email address below.