Pagu – General Manager

What is PAGU?
PAGU is a Japanese tapas restaurant by James Beard Nominated Chef/Owner Tracy Chang. Located in Cambridge’s innovation hub between Central Square and MIT, they serve lunch and dinner, including takeout and patio dining. The menu highlights local ingredients and celebrates the harmony of techniques and flavors of Japanese and Spanish cuisines. Inspired by their local excursions and travels around the world, they challenge themselves to create feel-good homey food that speaks to the body and soul.

They are a group of loyal, hard-working, detail-oriented team players eager to serve the community. They are building a company that people love and are proud to work with. They are not just chefs; they are not just service professionals; they are collaborators, growing and improving together every day.

PAGU is an equal opportunity employer. Chef/Owner Tracy is fluent in Spanish, Mandarin, English, with mild language skills in French and Portuguese.

They ask themselves:

How do they better care for the team?
They are dedicated to building a PAGU family that shares core values of education, leadership, teamwork, empathy and passion for serving others. Just as they expect you to carry out your responsibilities, it is their collective duty to create a fun environment for everyone to learn, grow, and thrive together. They look forward to taking care of you with a competitive salary (based on experience), health insurance, vacation mileage, and career growth opportunities.

The safety and well-being of the team and community is their top priority. They provide proper PPE and have made adjustments to keep each other safe.

How do they better care for their guests?
Pagu is more than a restaurant. It is more than an experience. Like their mischievous and resilient pug friend Pearl, PAGU is a dynamic and transformative soul that pushes friends and guests to live life fully, literally and physically. Through food and service, they aim to celebrate family, friends, innovation, and creativity.

How do they better care for the community?
At Pagu, their community is at the forefront of everything they do. In response to Covid, Chef Tracy co-founded two non-profits prioritizing safety and well-being over profits: Off Their Plate and Project Restore Us. By joining team Pagu, you will be heavily involved in both the operations and continued growth of her non-profit work, where giving back to the essential worker communities is woven into the weekly responsibilities.

As General Manager, you will be responsible for:


  • Scheduling
  • Training and education
  • Staff management and development


  • Opening/closing
  • Managing daily operations and expo
  • PDR and events
  • Beverage inventory management and procurement
  • Aesthetics and ambiance
  • Facilities management


  • Food and beverage knowledge including allergies
  • Beverage menu development and maintenance
  • Ensuring operational compliance

Guest Relations and Marketing

  • Establishing and building guest relationships
  • Managing guest communications
  • Community building and outreach
  • Developing strategies to achieve goals
  • Website and online ordering management


  • Revenue and cost management


  • Google Suite
  • Squarespace
  • Toast
  • Resy
  • Doordash/Caviar

Visit them: 310 Mass. Ave., Cambridge, MA 02139

Get to them: by T: Central Square or Kendall Square on the Red Line; by bus: routes 1, 47, 77, 83, 91

Show me how to apply

How to apply


Related Jobs