Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com.
A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening four new locations in the next 24 months. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
Join the opening team at our new location – Providence Place Mall!
JOB DESCRIPTION
The Level99 team is seeking an Assistant Restaurant General Manager (AGM) who will play an integral part in the Night Shift Brewing Tap Room management team. This role works closely with multiple key departments within the operation, including the Events Department, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency whilst elevating and upholding hospitality standards. You are an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Night Shift Natick’s overall standard of hospitality.
This role has potential significant upward mobility as Level99 continues to grow and expand to new locations and geographies.
RESPONSIBILITIES
- Always seeking to connect with guests, cultivate relationships, and create regulars
- Establish and maintain training materials for all FOH positions
- Lead point of contact for all Level99 x Night Shift Natick events
- Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
- Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
- Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
- Use and maintain all operational systems such as: Toast POS system, Opentable, Sling, Lever and others as needed
- Schedule hourly employees within a set area of responsibility. Target levels that drive sales and achieve guest and team hospitality goals
- Measure performance of hourly team members using metrics set by the General Manager
- Coach team members on all aspects of hospitality and food and beverage service
- Utilize best practices during the shift to ensure Cost of Goods are maintained within target
- Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
- Responsible for ensuring the events are optimally staffed with individuals that embody Level99’s cultural values by working with Event Operations Manager
- Seamlessly work with and support food and beverage, events, and entertainment teams
- Other duties, as assigned.
MUST-HAVE SKILLS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds
- Able to work with all management teams to ensure optimal communication
- Ability to work well under pressure in a fast paced, ever changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
- A positive, joyful, upbeat and energetic attitude – leading by example
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Knowledge of a second language, particularly Spanish, a plus
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
- Like to laugh, would be described as a “low maintenance, low drama” person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to “get it done now”
To apply, please use the application link provided below.
