Night Shift at Level99 – Service Manager

Level99 is a first-of-its-kind entertainment venue in Natick MA, opening to the public in May 2021. The Night Shift Taproom at Level99 will open as part of a world class entertainment venue, with great beer & food. The Service Manager role reports directly to the General Manager and begins in May 2021 in preparation for the venue opening.

They are seeking a smart, and service-oriented person to take the lead in people & hospitality operations at their location in Natick, MA, opening this spring. The right person will be responsible for supporting overall daily restaurant operations in both the Night Shift Taproom and the Beer Hall, as well as food & drink for functions and events up to 300 guests. Responsibilities include hiring, training, scheduling and motivating staff to provide friendly and proactive service that exceeds customers’ expectations. The successful candidate will be expected to develop action oriented initiatives to ensure repeat customer business, increase revenues, and control expenses to maximize store profit. The right candidate will ensure that the store meets company standards for cleanliness, organization, appearance and function.

The ideal candidate will be high-energy, creative, and relentlessly positive and have:

  • Hospitality professional qualification that can include experience and / or relevant degree
  • 3 years’ minimum experience in high level restaurant management
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines
  • Excellent verbal and written communication skills
  • Understands and embraces new technology and the spirit of an interesting, entertainment venue
  • A positive, joyful, upbeat and energetic attitude – leading by example
  • Unquestionable integrity, honesty, directness, and professionalism

The ability to present yourself and the company in a professional manner at all times, have a sense of humor, and display personality and willingness to do whatever needs to be done to help the team.

If you believe you have what it takes to fill this important role with their growing company, please apply. They will be in touch with follow up application materials and to answer your questions, if appropriate.

Level99 is “A World of Challenges,” over 48,000 square feet in size, where teams of 2-6 guests play together in over 40 rooms, each containing a unique physical and mental challenge. Alongside the entertainment, the concept offers a 312 seat dining experience organized into an authentic Craft Beer Taproom, an open Beer Hall, and private dining and function spaces.

A young, entrepreneurial company, Level99 is venture backed with 8-figure financing and is produced by a team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering, and food & beverage successes like Panera Bread and Night Shift Brewing. The Food & Beverage Manager position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company.

If you believe you have what it takes to fill this important role with their growing company, please apply today!

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