MIDA Boston- Manager

Do you want an opportunity for management training and growth? MIDA is now hiring an eager and talented manager to join our company! We are seeking a candidate to bring through our management training program and join our team.

Restaurant Manager

About MIDA:

MIDA, by Chef Douglass Williams, debuted its South End location in November 2016 with the sole focus of becoming a great Italian neighborhood restaurant. The menu revolves around playful interpretations of classic regional Italian cuisine. Our goal is to execute staple dishes from different regions of Italy using the highest quality ingredients and an extreme attention to detail – all while making the food fun and approachable. Our core principals are very simple:

  1. High-quality food should be made from scratch
  2. Supremely delicious food is about simplicity and flawless execution of the best ingredients
  3. Generous hospitality is the foundation of a beloved neighborhood restaurant

Since opening MIDA, Chef Douglass Williams has been recognized by Food & Wine Magazine as one of the “Best New Chefs” in the country as well as a James Beard Award Semi-Finalist for “Outstanding Chef”. Chef Williams has also become a vocal advocate for the importance of embracing diversity and community within our industry.

Managers with MIDA crave regular candid feedback, both on the giving and receiving end. We all seek to share in the following four inherent character traits: Optimism, Intelligence, Integrity, and Empathy.

About the Role:

At MIDA, we want to create hospitality and generosity for ourselves so we can share it with our guests and ultimately, the larger community. The position of Restaurant Manager at MIDA requires the ability to lead daily operations, in partnership with the AGM and GM,to cultivate and expand upon experience in service and hospitality.* As Restaurant Manager*, you are part of a team committed to MIDA standard for service and hospitality, striving to grow both individually and collectively. Precision, patience, resourcefulness, and a passion for and knowledge of good food and drink are essential elements to succeeding in this role.

Core Strategic Focus: Guide restaurant operations daily, seeking to grow and develop an operational skill set including regular review of restaurant financials, guest experience and product knowledge around food, wine, and cocktails. Invest in the hourly team you lead, often Host Team or Support Team, understanding their daily work and helping to make them more successful. Contribute to the MIDA work environment, emphasizing ambition and inclusivity.


  • Lead daily restaurant operations, with an expanding view of the front of house team and introduction to the back of house teams
  • Identify, hire, train, develop and coach staff across Host & Support teams, working with AGM and GM to understand recruitment, compensation, training programs and progressive discipline
  • Write bi-weekly schedules for Host and / or Support that accurately reflect MIDA sales, business volume and employee skill set and aptitude
  • Execute MIDA Host & Support Training programs, presenting training materials, benchmarks, and active coaching on improvement
  • Participate in and develop continuing education for MIDA FOH staff, covering food, beverage, community, and the larger restaurant industry as a whole
  • Support facts of the MIDA beverage program, including ordering, inventory and staff education around beer, wine, and cocktails
  • Be guest facing during service, ensuring staff is delivering food, beverages and a style of service that represents the MIDA brand and values
  • Create guest relationships that are meaningful to MIDA operations and encourage repeat business and staff retention. Utilize guest notes program and ensure it is continuously updated
  • Participate in restaurant planning around sales growth, staffing, restaurant events and neighborhood engagement, acting as a project manager for new ideas that drive MIDA business
  • Facilitate restaurant private events, connecting with event hosts, guests, and all restaurant team members to deliver a great event experience
  • Support and participate in all facets of MIDA’s service, including in-person dining, takeout, delivery, patio service, and private events
  • Respond efficiently and accurately to guest feedback, when received in person or digitally. Communicate with front and back of house staff on guest experiences, both positive and negative; constantly working to improve the flow and efficiency of service
  • Follow all local, state, and federal regulations regarding food handling and sanitation
  • Complete all daily financial reports, cash outs, and both opening and closing shifts
  • Order dry goods and restaurant supplies in an efficient manner with the goal of minimizing cost and waste


  • Prior restaurant service experience, ideally in FOH service role at MIDA
  • Strong interpersonal & hospitality skills
  • Excellent organizational skills
  • Ability to anticipate guest needs
  • Result-driven, with a proven ability to be a self-starter
  • Availability to work nights, weekends, and holidays
  • Strong working knowledge of restaurant service, beverage, safety, and sanitation practices
  • Ability to stand for the entirety of an 8-hour shift, lift and transport items in excess of 50 lbs., kneel, bend over, lift items above head, work in small or cramped spaces

Metrics of Success:

  • Adheres to our values of Acumen, Passion, and Empathy
  • Wielding business Acumen to drive performance
  • Passion inspiring world class cuisine and hospitality
  • Social consciousness rooted in Empathy for people and their perspectives
  • Demonstrates diligence and technique in Cleanliness, Speed, and Precision
  • Exudes a Dreamer’s personality anchored by Conviviality, Thoughtfulness, and Creativity
  • Willingly invests in new ideas and knowledge, for continued professional growth in restaurant operations
  • Exists as a known leader to hourly staff, offering support, guidance, structure, and product knowledge
  • Committed to understanding financial performance, including labor, sales, and beverage cost goal
  • The above job description may be amended at any time by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply, please send your resume to the email provided below.

Employment Type(s): Full-time
Base Pay: $60,000.00 - $70,000.00/year

Show me how to apply

How to apply

Email: seth@midaboston.com

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