MIDA – General Manager

MIDA, by Chef Douglass Williams, debuted its South End location in November 2016 with the sole focus of becoming a great Italian neighborhood restaurant. The menu revolves around playful interpretations of classic regional Italian cuisine. Our goal is to execute staple dishes from different regions of Italy using the highest quality ingredients and an extreme attention to detail – all while making the food fun and approachable. Our core principals are very simple:

  1. High-quality food should be made from scratch
  2. Supremely delicious food is about simplicity and flawless execution of the best ingredients
  3. Generous hospitality is the foundation of a beloved neighborhood restaurant

Since opening MIDA, Chef Douglass Williams has been recognized by Food & Wine Magazine as one of the “Best New Chefs” in the country as well as a James Beard Award Semi-Finalist for “Outstanding Chef”. Chef Williams has also become a vocal advocate for the importance of embracing diversity and community within our industry.

Managers with MIDA crave regular candid feedback, both on the giving and receiving end. We all seek to share in the following four inherent character traits: Optimism, Intelligence, Integrity, and Empathy.

About the Role:

At MIDA, we want to create hospitality and generosity for ourselves so we can share it with our guests and ultimately, the larger community. The position of General Manager at MIDA requires the ability to oversee all daily operations independently and in partnership with the Executive General Manager, meet financial goals, and coach a team of managers that inspire others to work within the MIDA standards for service and hospitality. Precision, patience, resourcefulness, and a passion for and knowledge of good food and drink are essential elements to succeeding in this role.

The General Manager of MIDA is responsible for the front and back of house teams, as well as all relevant systems connected to service, product, and hospitality.

Core Strategic Focus: Take a global view of restaurant operations, using weekly financials and established experience with the MIDA brand to make smart and savvy decisions. Coach and develop all managers to succeed and develop in their positions. Make MIDA an ambitious, inclusive, and welcoming place to work. Drive sales and financial performance of the restaurant through continuous improvement of hospitality, service, and daily operational efficiency. 


  • Lead restaurant operations comprehensively, extending to both the front of house and back of house teams
  • Guide management team to hire, train, develop and coach staff, reviewing all personnel decision making around compensation, development, and terminations
  • Ensure restaurant is properly staffed at all times to meet sales, service, and labor goals by actively posting hourly jobs across job boards and reviewing/interviewing candidates with managers and sous chefs
  • Understand and execute the MIDA beverage program, presenting ideas for innovation within the established framework to deliver both financial efficiency and guest appreciation for the program
  • Be guest facing during service, ensuring staff is delivering food, beverages and a style of service that represents the MIDA brand and values
  • Create guest relationships that are meaningful to MIDA operations and encourage repeat business and staff retention. Implement a guest notes program and ensure it is continuously updated
  • Deliver accuracy, efficiency and smart decision making in staff scheduling, training, restaurant set-up, cleanliness, and care of facilities, working through management team across all departments
  • Manage all aspects of the front of house operation including oversight of staff scheduling, training, correct setup and breakdown before/after service, cleanliness of restaurant, equipment, and furniture
  • Take a proactive global view of the restaurant to make decisions and create initiatives related to sales growth, staffing, restaurant events, and neighborhood engagement
  • Work with Events Manager to determine restaurant private event strategy, understanding when it is advantageous to the restaurant to book and execute special events for both financial and cultural reasons
  • Supervise, support, and build all facets of MIDA’s service, including in-person dining, takeout, delivery, patio service, and private events
  • Respond efficiently and accurately to guest feedback. Communicate with front and back of house staff on guest experiences, both positive and negative
  • Constantly work to improve the flow and efficiency of service
  • Ensure the restaurant follows local, state, and federal regulations regarding food handling and sanitation
  • Lead management team to complete all daily financial reports, cash outs, and bi-weekly payroll
  • Ensure beverages, dry goods, and restaurant supplies are ordered, inventoried, and organized in an efficient manner with the goal of minimizing cost and waste
  • Execute employee training programs to promote consistency and quality of food and service
  • Manage operational structure and key daily check points
  • Lead coordination on holiday promos
  • Thoughtfully input sales projections and labor forecasting based on past experience, holidays, and events


  • Multiple years of prior restaurant service experience, ideally in management role
  • Strong interpersonal & hospitality skills
  • Excellent organizational skills
  • Ability to anticipate guest needs
  • Result-driven, with a proven ability to be a self-starter
  • Availability to work nights, weekends, and holidays
  • Strong working knowledge of restaurant service, beverage, safety, and sanitation practices
  • Ability to stand for the entirety of an 8-hour shift, lift and transport items in excess of 50 lbs., kneel, bend over, lift items above head, work in small or cramped spaces

Metrics of Success:

  • Adheres to our values of Acumen, Passion, and Empathy
    o Wielding business Acumen to drive performance
    o Passion inspiring world class cuisine and hospitality
    o Social consciousness rooted in Empathy for people and their perspectives
  • Demonstrates diligence and technique in Cleanliness, Speed, and Precision
  • Exudes a Dreamer’s personality anchored by Conviviality, Thoughtfulness, and Creativity
  • Fosters and executes a commitment to team wellness, respect, and belonging through successful hiring, training, and staff retention
  • Achieves positive financial performance, regularly achieving labor, sales, and beverage cost goals
  • Maintains a clean, properly maintained, and organized facility
  • Develops staff from within, providing regular coaching, feedback, and transparency of growth trajectory

The above job description may be amended at any time by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MIDA is an equal opportunity employer

Employment Type(s): Full Time

Show me how to apply

How to apply

Email: seth@midaboston.com

Related Jobs