Mamaleh’s Washington Sq. – FOH Manager

Mamaleh’s newest location in Brookline’s Washington Square is hiring a FOH Manager.

The Manager will work closely with the Chef and all members of the restaurant’s management team to ensure the restaurant is operating according to the standards set by the ownership team and the Big Dipper Hospitality Group corporate office. They will be responsible for overseeing service, hiring, scheduling and training FOH staff and will share in administrative responsibilities.  Mamaleh’s managers are integral and active members of service.  Mamaleh’s managers are expected to be hands-on from the beginning to end of the guest experience – with guests, the service team, and with the Back of House team.

Responsibilities and Expectations:


  • Ensure all guests enjoy their experience!
    • Opening, service hours and closing managerial responsibilities include, but are not limited to:
      • Financial/cash handling
      • Oversee the FOH staff through all working hours
      • Coordination and fulfillment of ordering from MDHQ (Mamaleh’s Delicatessen Headquarters in Cambridge) in conjunction with BOH manager
      • Clear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfaction
      • Upholding service standards, product quality and cleanliness
      • Guest interaction – ensuring service and food quality, cultivating relationships, resolving issues
      • Frequent decision making and troubleshooting
      • Directing staff and enforcing service standards
      • Assist in conducting daily FOH staff briefings / oversight of briefing notes doc
      • Oversee daily orders and provide support at the front counter throughout the shift
      • Receiving orders and putting them away, in conjunction with BOH manager
      • Safe handling of food
      • Proper rotation and monitoring of food
      • Update POS based on specials, product selection and availability
      • Manage customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
    • Training and development of FOH hourly team including:
      • Coordinate training of all FOH hourly staff based on standards determined by the ownership team
      • Development and Execution of FOH employee training program as in conjunction with the ownership
      • Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and conducting regular performance reviews
      • Ensuring FOH staff has appropriate food, beverage, and service knowledge
      • Keep all google docs up to date
      • Assist in executing new restaurant initiatives and service protocols through staff training
    • Schedule writing
      • Ensure staffing and scheduling is current
      • Schedule local deliveries as needed
      • Help post ads and review and interview applicants alongside GM
      • Prompt, accurate, and proactive scheduling of the team
      • Approving timesheets for payroll processing
    • Maintain a healthy work environment amongst staff. Coordinate with GM and HR if any issues arise
    • Assist in maintaining systems and oversight of all other areas of the restaurant including catering and the deli.
    • Lead by example in all areas:
      • Proper execution of all service standards and protocols
      • Clear and professional communication with other managers, other departments, all hourly employees, and guests
      • Exceptional work ethic, strong attention to detail, and a collaborative attitude
    • Attend weekly manager meetings
    • Oversee cleanliness and organization of market area including all merchandise
    • Order and maintain restaurant supplies, which include, but are not limited to FOH specific food and drink, and dry goods
    • Oversee and assist with deliveries as needed (catering, suburban pickups, MDHQ)
    • Onsite Health, Safety & Environment Officer
      • Maintain company protocol for COVID-19 safety
      • Print and post signage as needed
      • Print and monitor health screening log
      • Check in with department heads to make sure handwashing timers are happening
    • Clear and professional communication with other managers, other departments, all hourly employees, and guests – avoiding negativity or profane language
    • Communicate clearly with the ownership and management teams through established communication channels including weekly meetings and daily, through software.
    • Update all printed and digital menu platforms, i.e. Toast, Bright Sign, based on product selection and availability
    • Assist in working offsite events
    • Conduct monthly FOH inventory

Skills & Requirements:

  • Strong systems management and computer literacy skills
    • Toast
    • Doordash
    • MDHQ Coordination
  • Someone who is capable, responsible, able to garner authority
  • Be a source of positivity for the staff with a “yes we can” attitude
  • Bring the staff up – make them work harder and happier
  • Work under pressure: When the going gets tough, the tough get going
  • Ability to multitask and work efficiently, both as part of the team and also autonomously
  • Able to work independently as well as in a team environment
  • Ability to take feedback and be collaborative
  • Respectful and effective interpersonal skills and willingness to learn, especially as a manager
  • Possess problem-solving capabilities and be resourceful
  • Must be able to communicate clearly in English.
  • Exceptional work ethic, strong attention to detail, and a collaborative attitude
  • Strong communication skills to convey needs and complete the transaction in a professional manner
  • Respectful and effective interpersonal skills and willingness to learn, especially as a manager.
  • Highly organized
  • Good at logistics
  • Hospitality awareness
  • Detail oriented, organized and professional
  • Exceptional service and floor skills
  • Positive attitude and ability to work well as part of a team in a fast-paced, and dynamic environment with high expectations for quality of service.
  • Self-motivated individuals who can think and adapt quickly. Must have the ability to multi-task, prioritize, and move with a sense of urgency.
  • Ability to train and supervise. Communicate effectively in both written and verbal form.
  • Excellent analytical skills and ability to understand the activity in the department.

The Following Qualifications Are Strongly Preferred

  • Knowledge and love of Jewish Deli culture
  • 1+ years of restaurant management experience
  • High volume, fast-paced restaurant experience
  • Comprehensive food and beverage knowledge
  • A moderate amount of Spanish speaking
  • Must have a flexible schedule and ability to work various hours
  • Current driver’s license
  • Certifications
    • College or related trade degree
    • CPR
    • ChokeSaver
    • Servsafe

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to talk or hear; perform fine motor, hand and finger skills in the use of a device, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in a restaurant environment with a quiet to moderate noise level. The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, standing for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Schedule Expectations:

  • Managers are regularly scheduled for a 5-day, 45-50 hour work week
  • They will occasionally be asked to work additional days to cover staffing shortages

Benefits Included:

  • Vacation: 10 days of paid vacation in the first year. After each year, employees are eligible to accrue an additional 3 days a year, per year of service, based on yearly employee performance review. Employee reviews will be held within 30 days of employee hire date each year. Vacation day accruals will cap at 20 days per year.
  • Short Term and Long Term Disability Insurance
  • Matched Simple IRA: A retirement plan to help you invest in your future – and you can take it with you when you leave. Any employee that has been with them for one year and has made at least $500 in that calendar year, is eligible to participate.
  • Health Insurance: Big Dipper Hospitality Group offers a Harvard Pilgrim HMO health insurance policy to all full-time (30+ hr/wk) employees, paying half of monthly premium. After 60 days of employment, you become eligible to enroll in health insurance, which will take effect on or before your 90th day of employment.
  • Perks at Work: An exclusive employee discount program for services and products. If you choose to enroll – you will receive access to hundreds of promotions as well as have the opportunity to opt in to weekly updates from Perks at Work via email
  • Discounts: Throughout the BDHG family of restaurants
  • Parking: Discounted rates at the One Kendall Square Garage in Cambridge
  • Discounted Gym Membership: Located on the One Kendall Square campus
  • Performance Evaluations: The schedule for these conversations relate to the start date of the employee and fits with their yearly activities. All employees will have performance evaluations to provide a stepping-stone for the employee and supervisor to:
    • Touch base about what’s going well and what needs improvement
    • Clarify expectations and set goals
    • Encourage career development
  • Growth Opportunity: Available for motivated employees who take initiative and exhibit leadership qualities, as well as a willingness to grow and learn.   As a growing company, they provide opportunities to those who want to seek a new challenge in a different role or location.

About Mamaleh’s Delicatessen
Mamaleh’s Delicatessen opened in Cambridge in 2016 with the goal of bringing Jewish cuisine of decades past into the Boston present.  Since opening, they’ve received much acclaim, including Bon Appetit Magazine’s 50 best new restaurants in the country, Boston Magazine’s Best Deli, and become a beloved part of the Boston community. Thanks to their tremendously loyal staff and customers, Mamaleh’s is still fighting through the Covid era, and they plan to be a Boston area staple for years to come.

About BDHG
Their staff is their family, and they are committed to providing the best possible work environment and exemplary work practices for their employees. Daily, they work to nurture an inclusive workplace where all staff feel included, respected, and valued. They employ a leadership team of which more than 50 percent are women and people of color. They offer competitive wages as well as a meaningful benefits package, and they continue to make strides towards evolving their business practices to address some of the intrinsic injustices in the tipped model of the hospitality industry.

The Duties Of This Position May Change From Time To Time
Big Dipper Hospitality Group (BDHG) reserves the right to add or delete duties and responsibilities at the discretion of BDHG or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

BDHG Is Proud To Be An Equal Opportunity Employer
It is their policy to provide equal employment opportunities to all qualified applicants and employees. They do not discriminate against applicants or employees in regard to actual or perceived race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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