Mamaleh’s – Assistant Manager

Mamaleh’s is hiring an Assistant Manager. The Assistant Manager will work closely with the Front of House Manager, Chef and all members of the restaurant’s management team to ensure the restaurant is operating according to the standards set by the ownership team and the Big Dipper Hospitality Group corporate office. They will be responsible for assisting in overseeing service, training FOH staff and will share in administrative responsibilities. Mamaleh’s managers are integral and active members of service. Mamaleh’s managers are expected to be hands-on from the beginning to end of the guest experience – with guests, the service team, and with the Back of House team.

Responsibilities and Expectations:

  • FOH MANAGEMENT
  • Ensure all guests enjoy their experience!
  • Opening, service hours and closing managerial responsibilities include, but are not limited to:
  • Financial/cash handling
  • Oversee the FOH staff through all working hours
  • Look ahead to the next shift and make sure they are set up for success
  • Assist with coordination and fulfillment of all ‘extra curricular’ sales, including Shopify, EZ Cater, Table 22, Suburban Pickups, and more.
  • Clear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfaction
  • Upholding service standards, product quality and cleanliness
  • Guest interaction – ensuring service and food quality, cultivating relationships, resolving issues
  • Frequent decision making and troubleshooting
  • Directing staff and enforcing service standards
  • Assist in oversight of daily FOH staff briefing notes and communicating changes to all staff.
  • Oversee daily orders and provide support throughout the shift
  • Receiving orders and putting them away
  • Safe handling of food
  • Proper rotation and monitoring of food
  • Update POS based on specials, product selection and availability
  • Training and development of FOH hourly team including:
  • Coordinate training of all FOH hourly staff based on standards determined by the ownership team
  • Execution of FOH employee training program, in conjunction with the FOH Manager and ownership
  • Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and assisting in conducting regular performance reviews
  • Ensuring FOH staff has appropriate food, beverage, and service knowledge
  • Assist in executing new restaurant initiatives and service protocols through staff training
  • Maintain a healthy work environment amongst staff. Coordinate with GM and HR if any issues arise
  • Lead by example in all areas:
  • Proper execution of all service standards and protocols
  • Clear and professional communication with other managers, other departments, all hourly employees, and guests
  • Exceptional work ethic, strong attention to detail, and a collaborative attitude
  • Oversee cleanliness and organization of market area including all merchandise
  • Order and maintain restaurant supplies, which include, but are not limited to FOH specific food and drink, and dry goods
  • Oversee and assist with deliveries as needed (catering, suburban pickups, MDWS)
  • Clear and professional communication with other managers, other departments, all hourly employees, and guests – avoiding negativity or profane language
  • Communicate clearly with the ownership and management teams through established communication software.
  • Update all printed and digital menu platforms, i.e. Toast, DoorDash based on product selection and availability
  • Assist in working offsite events
  • Conduct monthly FOH inventory

Skills & Requirements:

  • BE AN EXTRA NICE PERSON!!
  • Strong systems management and computer literacy skills
  • Toast
  • Doordash
  • Subscriptions
  • Shopify
  • Someone who is capable, responsible, able to garner authority
  • Be a source of positivity for the staff with a “yes we can” attitude
  • Bring the staff up – make them work harder and happier
  • Work under pressure: When the going gets tough, the tough get going
  • Ability to multitask and work efficiently.
  • Able to work independently as well as in a team environment
  • Ability to take feedback and be collaborative
  • Respectful and effective interpersonal skills and willingness to learn, especially as a manager
  • Possess problem-solving capabilities and be resourceful
  • Must be able to communicate clearly in English.
  • Exceptional work ethic, strong attention to detail,
  • Strong communication skills to convey needs and complete the transaction in a professional manner
  • Good at logistics
  • Hospitality awareness
  • Detail oriented, organized and professional
  • Exceptional service and floor skills
  • Ability to work in a fast-paced, and dynamic environment with high expectations for quality of service.
  • Self-motivated individuals who can think and adapt quickly. Must have the ability to move with a sense of urgency.
  • Ability to train and supervise. Communicate effectively in both written and verbal form.
  • Excellent analytical skills and ability to understand the activity in the department.

The Following Qualifications Are Strongly Preferred

  • Knowledge and love of Jewish Deli culture
  • High volume, fast-paced restaurant experience
  • Comprehensive food and beverage knowledge
  • A moderate amount of Spanish speaking
  • Must have a flexible schedule and ability to work various hours
  • Current driver’s license
  • Certifications
  • College or related trade degree
  • Tips or 21+ Training
  • ChokeSaver / CPR
  • Servsafe

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear; perform fine motor, hand and finger skills in the use of a device, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in a restaurant environment with a quiet to moderate noise level. The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, standing for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Schedule Expectations:

Managers are regularly scheduled for a 5-day, 45-50 hour work week
They will occasionally be asked to work additional days to cover staffing shortages

Benefits available to you include:

  • Paid vacation! Up to 10 days in your first year with annual increases
  • Health insurance – After 60 days of employment, you become eligible to enroll in health insurance, which will take effect on your 90th day of employment, 50% paid by company
  • A matched simple IRA retirement plan to help you invest in your future – and you can take it with you when you leave! Any employee that has been with them for one year and has made at least $500 in that calendar year, is eligible to participate
  • Company paid short term and long term disability insurance
  • A 50% discount at all the restaurants the moment you start!
  • Discounted parking (and coming soon, transit passes)
  • Discount towards gym membership
  • Perks at Work is an exclusive employee discount program for services and products. If you choose to enroll – you will receive access to hundreds of promotions as well as have the opportunity to opt in to weekly updates from Perks at Work via email
  • Community volunteer opportunities and charitable donations

Check them out on instagram @mamalehs

About Mamaleh’s Delicatessen
Mamaleh’s Delicatessen opened in Cambridge in 2016 with the goal of bringing Jewish cuisine of decades past into the Boston present. Since opening, they’ve received much acclaim, including Bon Appetit Magazine’s 50 best new restaurants in the country, Boston Magazine’s Best Deli, and become a beloved part of the Boston community. Thanks to their tremendously loyal staff and customers, Mamaleh’s is still fighting through the Covid era, and they plan to be a Boston area staple for years to come.

About Big Dipper Hospitality Group:
Founded in 2008, in Cambridge, Mass., the Big Dipper Hospitality Group has created some of the area’s most beloved dining spots, such as State Park, Mamaleh’s, and Café Du Pays. They are a family-run, independent, award-winning restaurant group, passionate about hospitality and integrity. They are committed to creating healthy work experiences and opportunities for advancement in the field. The ownership and management team work hard alongside staff daily and have enacted a food revenue sharing program amongst the kitchen team.

The Duties Of This Position May Change From Time To Time
Big Dipper Hospitality Group (BDHG) reserves the right to add or delete duties and responsibilities at the discretion of BDHG or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

EEO Statement:
Big Dipper Hospitality Group is proud to be an equal opportunity employer. It is their policy to provide equal employment opportunities to all qualified applicants and employees. They do not discriminate against applicants or employees in regard to actual or perceived race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Salary: $45,000 – $50,000 a year

Job Type: Full-time

Number of hires for this role: 1

Qualifications: High school or equivalent (Preferred)

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program

Physical Setting:

  • Fast casual restaurant
  • Quick service restaurant

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • No
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