Lily’s is a one of a kind, genuine hospitality experience in the heart of Boston’s financial district. Our cozy interior boasts an incredibly quirky personality, while our 100 person patio transports you to a tropical garden party. Our high-quality menu options ensure that guests indulge in only the finest food and drinks, while our team members collaborate to create social experiences and celebrations that are unparalleled in hospitality. Through our meaningful relationships with guests, we strive to enhance the quality of guest service and create a memorable experience for all who visit.
Who You Are
You are a critical part of creating an exceptional guest experience through the service philosophy of persistent unprecedented hospitality. This approach prioritizes values such as empathy, teamwork, authenticity, safety, imagination, and joyfulness to create personalized and memorable experiences that exceed guests’ expectations and foster long-term loyalty. To deliver this level of hospitality, you should be well-trained, motivated, and empowered to go above and beyond for guests. Your practical role is to ensure accurate food and beverage orders are received and delivered properly, while being attentive to guests’ needs. You should possess the ability to provide a warm, hospitable, and safe experience for all guests and believe in the importance of teamwork. The establishment values your unique personality, which sets you apart as a leader during each shift, and expects nothing short of greatness. By embracing this philosophy and consistently delivering exceptional service, the establishment stands out in a highly competitive hospitality industry and builds a loyal customer base.
Some of the things you’ll do:
- Work with a team to create exceptional guest experiences
- Follow steps of service to meet standards to provide timely and efficient service to every guest
- Ensure tables are well-maintained and guests have everything they need
- Assist guests with navigating the menu, paying attention to allergens and highlighting craft beverage options
- Assist in running food throughout the shift and maintaining pre-bussing
- Maintain knowledge of food, beverage, and gaming options
- Build rapport with guests, actively assist them, and communicate their requests
- Complete opening, closing, and running duties as assigned each shift
- Attend required training sessions and team meetings
- Create a fun and celebratory atmosphere for guests at every table
- Exceed guest expectations by providing friendly and caring service
- Anticipate guests’ needs and ensure their overall experience exceeds expectations
- Work well with others as a team player
Some of the things we need from you:
- Strong guest service skills, with a focus on creating positive experiences
- Positive attitude and excellent communication skills, including comfort with talking to strangers
- Ability to work well in a team and a fast-paced environment
- Experience in high-volume restaurants/bars is preferred
- High energy, enthusiasm, and a commitment to maintaining standards
- Excellent time management and organizational skills
- Self-awareness, receptivity to change, and integrity
- Availability to work varied shifts, including evenings, -weekends, and holidays
- Ability to stand, walk, lift up to 50 lbs, stoop, and bend as required by the job
- Strong attention to detail and ability to multitask in a high-volume environment
- Desire for continued learning and development through training and education
- Emotional intelligence and self-awareness to provide excellent guest service
- Ability to obtain required licenses and certifications for the job
To apply, please send your resume to the email provided below.
