Hawkeye Hospitality, an established and growing restaurant group based in Boston, is seeking a Floor Supervisor to join their team. The Floor Supervisor is responsible for managing the daily operations of their restaurant.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Provide direction to employees regarding operational and procedural issues
- Exhibit an aptitude for leading, coaching and driving excellence at every level
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured
- Must be ServSafe certified
This is a full time position with a very competitive salary and full benefits. Please forward your resume, in confidence, with references.