Four Seasons Hotel One Dalton – In-Room Dining Coordinator

$1,000 Bonus Available! Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: an opportunity to build a lifelong career with global potential and a real sense of pride in work well done. They have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998. For more information on Four Seasons Hotel and Resorts, please click here.

The Opportunity:
Four Seasons Hotel One Dalton Street, Boston is currently looking for a In Room Dining Coordinator! *$500 signing bonus when you start & $500 when you complete 90-days!!*

Basic Purpose:
Take in-room dining orders for guests and residents, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

Essential function of the job:

  • Ability to work, weekend, nights and holidays.
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons
  • Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Ensure proper posting of amenities and private bar items.
  • Work harmoniously and professionally with co-workers and supervisors.

Who They Look For:
They look for employees who share the Golden Rule; people who, by nature, believe in treating others as they would like to be treated. They look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Knowledge and Skills:

  • Requires reading, writing and oral proficiency in the English language.
  • Education: High school education or equivalent experience.
  • Experience: Minimum one-year food service or related work.
  • Ability to communicate professional and accurately via telephone.

Visa Requirements:
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

  • Ability to experience their hotels as a guest through the complimentary room program
  • Medical, Dental and Vision Insurance
  • 401(k) Retirement Matching Plan
  • Highly competitive salaries and incentives
  • Educational assistance programs, as well as in-house training workshop for all employees.
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals
  • And much more!

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access an online system, please contact their Human Resources Office at 212-530-1754.

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