The Restaurant Manager will support guests and team members’ dynamics. Will support day-to-day operations necessities to ensure our guests and team members are satisfied and return. You will support front-of-house team members, ensuring the quality of service and products meet high standards, and ultimately drive guests to come back. This role will also involve interacting with guests and team members to ensure a premium service is always delivered. The Restaurant Manager is proficient in all aspects of the operation and represents the culture and brand we are all about.

Must-Have Attributes:

• Hospitable
• Cooperative
• Trustworthy
• Motivating
• Attentive
• Authentic
• Approachable
• Caring
• Professional Maturity
• Self Starter

Essential Functions of the position include, but limited to:

• Maintain the highest standards of food and beverage quality, guest service cost control, and consistency in accordance company expectations.
• Thorough knowledge of procedures and brand culture.
• Partner responsibility to the management team as needed and adhere to existing policy consistency.
• Assist in all hiring, teaching, supervision, management, coaching, counseling, and evaluation of all team members under the dynamic guidelines set for the brand.
• Assist in weekly schedule and payroll for the hourly staff, conduct pre-shift meetings and assist team members with any inquiries.
• Adhere, control, and demonstrate operating standards, policies and procedures to be followed by management and team members.
• Excellent communication skills are required, both verbally and in writing, to provide clear direction to team members and guests.
• Assign and instruct the team members in the details of their work. Observe performance and encourage improvement where necessary.
• Operate with an open-door policy, listen to and understand requests of the team respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy activity, serving as a role model for the team members. Interact with all department personnel as needed.
• Ensure proper inventory levels are maintained for facilitating proper operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Operations and Finance team.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
• Ensure that no team member is permitted to work if they are not suitably dressed, groomed, have proper work cards, and follow health code guidelines.
• Participate in the development and implementation cost saving and profit enhancement measures.
• Maintain positive and professional relations with vendors. Manage interaction of vendors on the property with our team members.
• Monitor labor costs and monitor the venue’s budget to ensure efficient operations, including achieving budget revenue and labor expenses are being met.
• Focus on succession management, teaching, and development of all team members.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements are in compliance with the Health Department, OSHA, Fire Department, and any city or state agencies.

Education/Requirements:

• 3-5 years of experience in Operations Management in the hospitality industry including restaurant and bar operations.
• Must be able to work nights and close restaurant 3 nights per week
• Must be flexible with work schedule. Working 50 hours a week or less
• Supervisory, and administrative experience required.
• Team management experience required, and financial experience preferred, e.g. ability to analyze financial statements, develop operating budgets, forecasting, and schedule team members.
• Must be able to mentor and develop FOH staff
• Strong computer skills. Must be familiar with Pos Systems
• Must possess a positive and solution-oriented attitude. Must have the “can do” attitude.
• Ability to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information, and resolve conflict to the resolution required.
• Ability to exercise good judgment in making decisions.
• Must be flexible regarding changes as well as willing and able to understand company policies and appropriately support the team.
• Must be an advocate of exceptional customer service and touching tables.
• Must be able to communicate fluently in English (written and oral) with guests and team members.
• Leadership, problem-solving, organizational, and communication skills are required.
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of, or the ability, to possess all state-required work cards
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

To apply, please send your resume to the email provided below.