The ideal reservationist candidate must have strong communication and customer service skills.
Previous restaurant experience and knowledge of Guest Center and/or Resy is highly preferred, but qualified applicants with several years of customer service experience in a different field will be considered. General computer knowledge and proficient typing skills are required. This position is extremely detail oriented.
As a representative of the Columbus Hospitality Group, you will be the first point of contact for many of their guests. They are looking for someone who is able to communicate effectively with genuine hospitality and warmth.
They are currently seeking Reservationist candidates with flexible availability to work 4-5 shifts per week (typical shift would be 5-8 hours). Must be available to work at least two Saturday and two Sunday shifts per month. The normal office hours are 10:00am to 8:00pm Monday – Thursday, 10:00am to 9:00pm on Friday, 11:00am to 9:30pm on Saturday, and 10:00am to 2:00pm on Sunday.
Daily responsibilities of reservationist include, but are not limited to:
- Answering incoming calls for all of their Boston restaurants, including calls to their Owner, Director of Operations, and Director of Sales and Marketing.
- Making new reservations for guests and updating existing reservations – taking detailed notes regarding any specific requests for the reservation.
- Checking daily voicemail, and responding to guest inquiries in a timely fashion.
- Checking shared reservationist email throughout shift, responding as necessary to any reservation requests.
- Completing various office projects as assigned by the Management Team.
This position is an excellent opportunity for someone looking to gain behind the scenes experience in the hospitality industry, and could potentially lead to a supervisory position. They offer competitive wages, benefits, and a professional work environment.
Please submit cover letter and resume to the email address below or via fax to the phone number below. No phone calls please.