BIG things happen on your watch. Details are countless. Stakes are high. You’ve got this. Because skilled experience, a thorough understanding of your hotel, and an innovative approach to problem solving put you in the “zone.” Pairing client vision with property offerings is a breeze. When events are underway, you’re on top of every detail and communication. And when the unforeseen occurs, you respond with swift effectiveness, to elevate the guest experience and achieve financial goals. The Convention Services Manager position at the Charles Hotel may be a great way to make an impact and realize your potential.
As Convention Services Manager, you will
- Combine your experience, knowledge of property capabilities, and passion for innovation to elevate the guest experience and optimize property function space and resources. Manage all aspects of event details and related activities, actively listening and effectively responding to client and guest need and associate challenge.
- Exercise your understanding of hotel offerings to plan, masterfully sell, and detail all aspects of event orchestration for optimal guest experience, recurring sales opportunities, and sales goal revenue achievement.
- Keep communication flowing and transparent between client, hotel departments, and external resources, ensuring expectations are clear and services are delivered without flaw ensuring a “wow” guest experience.
A high school education or equivalent is required, with a four-year college degree helpful. A minimum of two years’ experience in a related position is also required. Advanced knowledge of Catering Sales and Food and Beverage industries is expected. Effective verbal and written English communication skills are necessary to be successful in this position. Regular use of a computer, business equipment and software is expected. Fast-paced, full mobility, continuous standing and the ability to occasionally lift, carry, and move up to 30 pounds is required. Limited local travel may be required.