Branch Line – Hospitality Manager

Scope & General Purpose: Lead and manage during busy weeknight and weekend services at Branch Line, with a focus on overall guest experience and service execution. The primary focuses of this role will be in-service leadership, connecting with guests, and daily operational tasks.

In order to thrive in this role you must:

  • Recognize that your success directly correlates with the ability to help others succeed and grow.
  • Lead and manage with empathy, humility, positivity, and tenacity.
  • Cultivate meaningful, professional relationships built on the tenets of leadership included below.
  • Seek to make Branch Line as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.
  • Be willing to make mistakes, learn from them and continually improve.

Schedule: Open Availability. Shifts spread between weekday and weeknight evenings, weekend daytimes, and daytime administrative duties.

Key Responsibilities:

  • Always model the highest standards of service and hospitality through sense of urgency and guest connection
  • Lead, manage and coach all FOH team members with empathy while upholding standards for hospitality, service, and education.
  • Create memorable guest experiences and look to create new regulars for Branch Line
  • Review and adjust OpenTable in alignment with business volume
  • Make floor maps, adjust staffing thoughtfully
  • Execute and support the training of new hires in accordance with outlined procedures
  • Assist in upholding FOH expectations including pace, relentless prioritization of guests, and table stakes menu knowledge
  • Update and print menus
  • Update all digital platforms to reflect current menu offerings
  • Program Toast, Doordash accordingly
  • Contribute to nightly management log used to continually refine operations and guest experience
  • Execute private events & support catering, in the restaurant space
  • Communicate physical plant concerns within nightly manager log, ensure the team is aware
  • Handle paid outs, deposits, and tips, log into excel sheets

Job Type: Full-time

Salary: $62,000.00 – $67,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Experience level: 1 year

Employment Type(s): Full-time
Base Pay: $62-$67,000/year

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How to apply

Contact: Deena Marlette
Email: deena@branchlinearsenal.com

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