American Provisions – Assistant General Manager

American Provisions is a specialty grocery shop with locations in South Boston and Dorchester. Recipient of the Best of Boston 2016 award for Best Cheese Shop, they also represent a badass selection of natural wines, craft beers, charcuterie, local produce, and artisanal grocery items. They love food and they love sharing it with their community.

Being Assistant General Manager at American Provisions means setting the tone for the experience of both the customer and the employees. This person will model what customer service looks like, and will help drive the mood and culture for the whole space. Managers are visible on the floor, and have relationships with customers, vendors and delivery drivers alike. This person will also be responsible for administrative duties related to buying, correspondence, etc. The AGM is the last line of defense for their floor team: if your staff needs you, you’re there. Daily, their AGM is a decision maker who acts on behalf of the business in alignment with their GM.

This person will be able to both work with and supervise a team. They want someone who is proficient and efficient at every task they are asking the staff to perform. They also, however, expect this person to see the bigger picture, and to operate behind the scenes.

The Asst. General Manager is responsible for co-leading staff training with the GM, to work with everyone to learn the AP way and to encourage individual interests and learning styles. They want badass, creative, thoughtful human beings to work with them, and when you work with them, they want them to grow with them. They want to collect amazing people and the only way to do that is by allowing you to learn, develop and grow once you are here. This takes encouragement and the supportive challenging of this Manager, in conjunction with the General Manager. Their ideal candidate will be able to address any disciplinary issues in a straightforward respectful manner and operate transparently w/ clear expectations, reporting directly to the GM with any business or staffing concerns/reflections.

The Asst. General Manager will report directly to their General Manager. You will meet weekly to review staff, cost of goods, and general shop updates. This relationship will help to drive and maintain the awesome culture of creativity and dedicated work they rock at AP!

Duties:
-Set the highest standards for customer service, and help to supervise staff in doing the same
-Supervise and delegate shift tasks to other American Provisions team members
-Have an understanding of the weekly budget and work within that allotted budget
-Store Opening and Closing Procedures
-Make weekly product orders
-Be an active learner and teacher regarding beer, wine and specialty products
-Create and maintain relationships with the vendors from which you are responsible for buying
-Provide any relevant product related training to staff including training materials
-Understand the culture and mission of American Provisions and always act in its best interest
– Provide consistently gracious, efficient and fantastic customer service
– Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices

Requirements:
-Organized and detail oriented
-Respectful
-Passionate about food & beverage
-Demonstrated ability to stay calm under pressure
-Excellent communication skills
-Self-motivated
-Customer-service oriented
-Trustworthy and team oriented
-Sense of humor

This is a full-time position based at their South Boston shop, with salary commensurate on experience. Benefits will be offered, and will be reviewed during the interview process.

To apply, please send your resumé as well as a cover letter, sharing with us why you feel you’d make a great fit here at AP (what you could learn from them and what they could learn from you) to the email address below.

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How to apply

Email: lane@americanprovisions.com

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