Alden & Harlow – Assistant General Manager

Alden & Harlow and Longfellow Bar are busy, ever changing, growing, and evolving restaurants. Managers are in prestigious positions of leadership & empowered to also change, grow, and evolve professionally with the restaurant. Managers are leaders on the restaurant floor and are expected to be punctual, professional, and mature. Managers lead by example with acquired food and beverage knowledge and guide their teams to provide stellar guest experience. They provide service expertise, translating to both guests and staff, and problem-solving tools for all. Managers are responsible for daily care and maintenance of the restaurant, including opening and closing the business. Managers direct staff, both front of house and back of house. They lead by example, demonstrating proficiency in all areas of the restaurant; hosting, serving, running, bussing. Managers also oversee all products pertaining to service and front of house operations, including beverage, service tools, plateware, glassware, and other products deemed critical to service. 

The Assistant General Manager reports directly to the General Manager and is responsible for guiding front of house operations, with a focus on the service & bar team. This position touches all aspects of modern hospitality, both culturally and technically, making business-oriented decisions.

We expect all managers to build and design positive guest experiences as champions of incredible hospitality and a passion for food, created by Chef/Owner Michael Scelfo. Whether that’s through service or individual interactions, it starts with the management and is felt by all. We are here to create memorable experiences and repeat guests. Everything we do should be for that shared end goal. 

Essential Duties & Responsibilities:

  • Seek to generate financial success and profitability for the restaurant, working in partnership with the General Manager on key initiatives
  • Lead by example to generate a positive, productive work environment for all staff
  • Manage operations with passion, integrity, and knowledge
  • Manage time effectively and meet all job responsibilities
  • Follow all established policies and procedures, including those for product, hospitality, HR, health, safety, and sanitation
  • Other responsibilities and duties as assigned

Operations & Hospitality Responsibilities:

The AGM works in partnership with the GM, but takes particular oversight of certain key restaurant teams. This position is directly responsible for servers and support staff, who are integral to guest experience. The AGM also is directly responsible for restaurant inventory of service pieces and the restaurant’s physical plant. 

  • Demonstrate positivity, enthusiasm, and energy for both service and hospitality
  • Seek to make the restaurant as busy as it can be at all times
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer feedback, both positive and negative
  • Champion all restaurant concept elements, including culinary direction, beverage program, and signature hospitality
  • Share this knowledge with staff through daily briefings, training, and continued education
  • Oversee the daily service periods, ensuring steps of service and hospitality ethos extend to all areas of the restaurant
  • Complete inventory and cost tracking sheets for stated areas of supervision
  • Demonstrate proficiency in all front of house areas to assist with service operations
  • Write weekly schedules for front of house team (hourly employees – servers + support staff)
  • Responsible for monitoring, training, and developing new front of house employees during all shifts
  • Responsible for correcting and coaching front of house staff on both technical and cultural performance
  • Make schedule adjustments to impact labor management
  • Follow inventory control procedures to reduce product loss
  • Consistently review operations to identify problems, concerns, & opportunities for improvement
  • Follow all established food safety, alcohol service, health code, and cleanliness practices
  • Maintain cleanliness and organization while completing daily operational checklists
  • Oversee daily care of physical plant using management team as needed
  • Follow all HR best practices pertaining to hiring, training, development, discipline, & termination
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience through marketing initiatives 

Education & Experience:

  • Proven work experience as a Restaurant Manager, AGM, or General Manager 
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform guests and service staff
  • Broad understanding of wines, with advanced training and/or certifications preferred
  • Familiarity with restaurant management software like OpenTable and Aloha
  • Strong leadership, motivational, and people skills
  • Must be comfortable standing/walking for 8 hours, and be able to bend, push, pull and/or lift 30 lbs.
  • ServSafe Certification required, with training available
  • Crowd Manager Certified
  • Minimum 1 year management experience preferred
  • Minimum 2 years hospitality experience preferred, preferably in an upscale dining environment

Schedule:

  • Present in the restaurant dining room 5 shifts per week, including evenings and/or weekends
  • Available for meetings as needed with staff & management team

Compensation:

  • $80,000 – $85,000 annual base salary – based on professional experience
  • Health benefits available
  • Paid Time Off, Vacation, + Sick Time
Employment Type(s): Full Time
Base Pay: $80,000-$85,000 (based on experience)/year

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How to apply

Email: jobreply44@bostonchefs.com

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